Privacy Policy

Last Updated: November 3, 2026

1. Introduction

This Privacy Policy explains how Link-raven ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Complete booking forms for heritage experiences
• Contact us via email or other communication channels
• Subscribe to newsletters or marketing communications
• Participate in surveys or provide feedback

This information may include your name, email address, preferred dates, number of participants, and any additional information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming bookings for heritage experiences
• Communicating with you about your reservations
• Responding to inquiries and providing customer support
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: Processing is necessary for our legitimate business operations
• Legal Obligation: Processing is required by law

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, email services)
• Historical sites and venues as necessary to facilitate your booked experiences
• Legal authorities when required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal purposes.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Link-raven
Heritage House, 42 Kensington Gardens
London, W2 4RB
United Kingdom
Email: [email protected]